CUSTOMER & AGENT SUPPORT REPRESENTATIVE
(ENGLISH)

Apply before OCTOBER 9TH, 2024

 

We’re looking for a friendly individual to join our team as a Customer & Agent Support Representative. This is a full time remote role open to individuals residing in Cairo.

 
 

the job in a nutshell

  1. Respond to all guest and partner inquiries and requests via email and the business Whatsapp account, and occasionally phone calls in time-sensitive situations.

  2. Confirm or deny booking requests based on guide availability and operational capacity, closely working with our team of guides.

  3. Assign team members to their respective confirmed tours and manage the backend calendars.

  4. Manage bookings, waitlists, cancellations and refunds on our designated booking system.

  5. Provide adequate information to guests and partners to enable them to complete their bookings successfully.

  6. Work closely with our accountant to send invoices to agents and share proof of payment internally.

  7. Keep track of and update fulfilled tours via spreadsheets ensuring all cancellations are documented.

 

THE IDEAL CANDIDATE

  • Is a natural helper, who can clearly communicate details while staying friendly and is generous with providing information.

  • Is highly organized, ensuring bookings are aligned with operating capacity and all customers requests are addressed in a timely manner.

  • Is confident in using different tech-based platforms.

  • Is reliable and accountable, especially while working individually from home.

  • Has a growth mindset and continues to grow and learn within this position.

  • Can speak and write fluent English.

BEFORE YOU APPLY

There are a few things we want you to know:

  1. This position is only open to Arabic-speaking individuals who can also speak English fluently.

  2. This is a remote position.

  3. You will be provided with a laptop and phone for work purposes.

  4. This is a full time position requiring your availability from 10 am to 6 pm (Cairo time).

WHAT DO I NEED TO DO TO APPLY?

  1. Click on the “Apply Now” button below to fill in the application. The application must be filled in one go, so please factor in enough time to fill and submit it. We recommend keeping your answers in a separate note in case of technical errors. You should see a thank you page once you submit.

  2. That’s it! Regardless of the results, you’ll hear from us in 7-10 working days.

  3. Individuals who pass the first round will be invited to an interview.

 
 

Still have questions? Please refer to the FAQ section below. If you cannot find the answer you’re looking for, get in touch.

 

frequently asked questions

I speak English FLUENTLY, but not Arabic, can I still apply?

No. We have Arabic-speaking partners which you will also need to communicate with on a regular basis.

I don’t live in Cairo, can I still apply?

No, we will have meetings from time to time which you will need to attend physically.

Can I work alternate full time hours (eg. 12-8)?

No, your hours will be from 10 am to 6 pm