Working Days & Vacations

Bellies En-route officially offers tours from Saturday to Thursday. We do not offer tours on Fridays. We recommend checking the day of the week before setting the date.

Bellies En-route does not operate any tours during national/religious holidays like Eid Al Fitr, Eid Al Adha, Sham El Nessim, etc… For a full list of 2023 vacations that we cannot operate, please refer to this page.

Bellies En-route also does not operate on political holidays like January 25th and June 30th to ensure the safety and security of guests and guides.

Communication via Email

We have a fully-dedicated person to support your through email from Sunday through Thursday, 10 AM to 5 PM. We recommend sending your questions via email to feedme@belliesenroute.com to receive the quickest answer.

Help us serve you better by committing to these guidelines that ensure all interactions are documented in writing and can act as a reference for us all to prevent logistical errors. We all have different schedules and we want to ensure our resources are distributed fairly between all our partners and clients.

You can also find the answers to common questions yourself by going to www.belliesenroute.com/help and checking the relevant section. We have a FAQ (Frequently Asked Questions) section where we detail common answers to help you find it independently to suit your schedule.

For other questions, please contact us via email feedme@belliesenroute.com or reply on the thread of your previous booking to receive your answer.

For urgent matters only, kindly reach out to Sarah on +20 103 2749492 between 10 AM and 5 PM. Please note that this line is for emergencies only, all other questions can be handled through the above guidelines.

Emergency examples:

• Same-day cancellations by the guests/agency

• Major health emergency of a guest during the tour

• Checking next day availability on short notice

Not an Emergency examples:

• Checking availability of a date that’s 3+ days away

• Cancelling a tour 3+ days before the tour’s date

• Asking for the guide’s number (please note that we send all guide numbers via email as soon as the guide is assigned)

Speed of Communication

Bellies En-route replies to all emails within 1 working day. Our working hours are from 10 AM to 5 PM Sunday to Thursday. Requests sent on Thursday evenings will be replied to on Sunday.

How You Can Prepare

1. Agents/agencies are encouraged to arrange drop-off and pick-up for their guests. Tours don’t always take the same exact amount of time, so kindly inform the agency driver and representative that the tour can take up to 5 hours to plan their time accordingly.

2. It’s the agency’s responsibility to ensure that not lunch/dinner is planned too close to the tour time as this will affect the guest experience.

How Commissions are Calculated

Your commission is deducted from the ticket price before the VAT is added. The 14% VAT is added based on the original ticket price, not the ticket price after commission.